Business Development Executive

Who are The Business Generation Group

The Business Generation Group (TBG Group) is a growing client contact business based in Wood Street in the heart of Old Town, Swindon. We work with both local SME’s and Multinational corporate businesses delivering B2B and B2C contact solutions via telephone and digital marketing.

Primary Duties & Responsibilities

Reporting to the Account Manager, the key purpose of this role is to service the work agreed between TBG Group and their clients by carrying out telemarketing and other data related activities. You are responsible for meeting and achieving the agreed KPIs of the campaign you are given to work on.

Key responsibilities include making sure all conversations and outcomes are documented accurately, all results are reported, taking ownership of the work you produce, the time management of how it is accomplished, and every engagement made is professional and representing of TBG Group.

We have hugely varying Accounts that we supply Customer Contact Solutions for, incorporating both B2B and B2C.

Having conversations with clients to gain business intelligence, conduct surveys or set appointments
Be a professional representative at, all times.
Accurate and consistent, detailed note taking.
Making any training needs known to senior staff.
Taking ownership of the data and clients you are given and working within the agreed format and timescales.
Complying with data protection and any other relevant legislation.

Essential skills

One-year minimum experience with Inbound and Outbound calling in any environment (customer service etc).
Excellent phone manner (Inc. awareness of tone, pace & pitch).
Customer focused.
Demonstrable experience of accurate recording of information.
Excellent Time Management.
A desire to improve knowledge base and help TBG Group grow.
Ability to multi-task and handle multiple priorities.
Positive, professional, and resilient nature when faced with objections.

Desirable skills

Able to demonstrate successful telephone-based appointment setting and customer service experience.
Experience with Microsoft systems and various CRMs.
Able to work to demanding delivery deadlines.
Flexible, dynamic, and accepting appropriate responsibilities.
Ability to identify a need and develop further.
Fast learner and able to adapt quickly if required.
Able to problem solve quickly.
Sense of pride and desire to deliver.
Excellent organisational skills and the ability to understand detailed information.
Highly self-motivated, able to use own initiative and accountable for your actions.
Good interpersonal skills and quickness to engage on the phone to form effective working relationships with people at all levels.

Salary

Full Time

36.5 Hours Per week

Pay rate

£12.21 per hour

Hours

Monday-Thursday 9am to 5.30pm; Friday 9am to 4pm

Apply Now

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